Reputafy

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Acceptable Use Policy

Last updated 11 May 2026

This Acceptable Use Policy ("AUP") governs how Customers and Users may use Reputafy. It is incorporated into our Terms of Service. Violations may result in immediate suspension, termination, and reporting to the connected platforms whose policies are implicated.

Prohibited conduct

You must not use Reputafy to:

  • Engage in review fraud. Posting reviews on locations you do not own or are not authorized to represent; impersonating customers; buying, selling, or trading reviews.
  • Generate or post fake reviews. Using AI or any other tool to fabricate review content that did not originate from a real customer experience.
  • Post on behalf of users without their consent. Submitting reviews on third parties' behalf, in their name, or under their identity without their explicit, documented authorization.
  • Scrape connected platforms.Using Reputafy to ingest, copy, or republish data from connected platforms in any way that violates that platform's terms of service, including unauthorized scraping of Google, TripAdvisor, Trustpilot, Yelp, Facebook, Booking.com or any other platform.
  • Violate Google Business Profile policies. Including but not limited to Google's policies on prohibited and restricted content, conflicts of interest, fake engagement, and operator responsibilities. Reputafy will cooperate with Google's enforcement.
  • Suppress legitimate reviews. Reviewers and end-users have a right to leave honest feedback. Using Reputafy to threaten, harass, or retaliate against reviewers is prohibited.
  • Process special-category personal data unlawfully. Including health, ethnicity, or political opinion without a valid legal basis under GDPR Article 9 and equivalent laws.
  • Resell or sublicense the Service. Except under a signed Reputafy Partner Agreement.
  • Probe, scan or test the Service's vulnerability. Except as part of our published vulnerability disclosure program (amine@reputafy.com).

Reviewer rights and end-user protection

  • AI-drafted replies posted via Reputafy are first-party replies from the Customer's connected platform account, and must comply with the truthfulness and disclosure rules of that platform.
  • Customer must not use Reputafy to publicly disclose personal data about a reviewer that the reviewer did not include in their own review.

Enforcement

Reputafy investigates AUP violations through automated abuse signals and human review. Confirmed violations result in escalating action: warning, feature throttling, suspension, and termination. For violations that affect a connected platform, we may also disconnect the affected integration and report the incident to that platform.

Report abuse

Suspected violations should be reported to amine@reputafy.com. We respond to platform-operator reports (including Google's) within one business day.