Reputafy

For franchises

One brand voice across every outlet. Without one dashboard per outlet.

Roll up reputation HQ can act on. Let franchisees own their replies, while the brand audit team owns the policy.

Book a franchise walkthroughSee pricing
Sentiment · last 90 days
All locations

Avg rating

4.6

+0.3

Reviews / mo

1,284

+18%

Reply rate

97%

+12pt

How franchise networks use Reputafy

HQ governance with local autonomy.

HQ sets brand voice and policy

Brand voice training, reply guidelines, escalation paths and language packs are defined once at HQ and inherited by every outlet.

Franchisees own their inbox

Each franchisee logs in to their own scoped inbox. They can reply, edit AI drafts, or escalate — but only for the locations they operate.

Audit, governance, evidence

Every reply, escalation and policy change is logged. Brand audit teams get the evidence trail procurement asks for.

42 locationsSort: rating desc
LocationRatingReviews90d trend
Paris 4e 4.8312+0.2
Paris 11e 4.5248+0.1
Amsterdam Centrum 4.2401−0.1
Madrid Sol 4.7198+0.3
Berlin Mitte 3.9521−0.4

Hospitality networks

Built for hotels, F&B, attractions and travel groups.

Multi-property groups use Reputafy to consolidate Booking.com, TripAdvisor, Google, Tripoo and Expedia into one inbox — with per-property tone and per-region escalation paths.

  • · GM-level inbox per property, regional rollup at HQ
  • · PMS triggers for post-stay review requests
  • · Multilingual AI replies for 24 languages

Healthcare & multi-clinic networks

Reply at scale without ever exposing patient data.

Reputafy ships with HIPAA-aware response templates, 4-eye approval queues and audit logs your compliance team will read. Patient identifiers are stripped from AI drafts by default.

  • · Approval queues for every public response
  • · Automatic PII redaction on AI drafts
  • · EU-region hosting available on Enterprise
Sentiment · last 90 days
All locations

Avg rating

4.6

+0.3

Reviews / mo

1,284

+18%

Reply rate

97%

+12pt

Franchise FAQ

Questions HQ and franchisees both ask.

Can individual franchisees override HQ policy?
Only for what HQ allows. You define per-policy who can edit, who must request approval, and who can never override.
How does onboarding work for 500+ locations?
We run a 2-week implementation with a dedicated engineer: bulk GBP connect, location import, brand voice training and franchisee onboarding sessions.
Can we self-host?
Reputafy is multi-tenant SaaS, with EU-region single-tenant hosting available on Enterprise. We don't offer on-prem.

Stop emailing screenshots of bad reviews to GMs.

Book a franchise walkthrough. We'll show you exactly how a sample of your locations would look in Reputafy on the call.

Book a demoSee pricing